You can permanently delete your Ezan ve Dua account at any time. There are two ways: delete it instantly from inside the app, or request deletion by email if you no longer have access to the app.
As soon as you confirm, your account and all data listed below are permanently erased from our servers. There is no waiting period.
If you changed phones, uninstalled the app, or cannot sign in, you can request deletion by email. Include the email address or username associated with your account so we can verify the request.
Email help@ezanvedua.comRequests are usually processed within 72 hours, and in all cases completed within 30 days.
Account deletion covers all of the following:
| Category | Data deleted |
|---|---|
| Account and profile | Identity record, email, username, profile details, avatar and appearance preferences, app settings |
| Worship records | Prayer logs, dhikr logs, fasting logs, reading history, khatm and recitation sessions |
| Progress and rewards | Nur balance and ledger, XP, streaks, badges, cosmetics, daily activity records, campaign contributions |
| Community | Khatm groups you created and your memberships, your Vefa memorial pages and their related records, worship circle memberships, child profiles |
| Messaging and analytics | Push notification tokens, AI chat history, analytics events |
Only records we are legally required to keep:
| Data | Reason and duration |
|---|---|
| Purchase and invoice records | Retained to satisfy tax and accounting obligations. These records are held by the App Store / Google Play and are not linked to your identity in our systems. |
| Anonymised statistics | Contain no personal identifiers and cannot be linked back to you. |
| System backups | Deletion is applied to the live database immediately. Residual copies in encrypted system backups age out as part of the normal backup rotation. |
For any question about the deletion process, write to help@ezanvedua.com. You also have the right to request a copy of your data — see our Privacy Policy for details.